Return and Exchange Policy
At Vndro.com, we are committed to ensuring your satisfaction with our products and services. To facilitate a smooth return and exchange process, please review the following conditions:
1. Stationery, Cleaning Products & Materials
- Items may be returned or exchanged within 14 calendar days of receipt.
- Products must be unopened, unused, and in their original packaging with all tags attached.
2. Food & Beverages (Perishable Items)
- Due to their perishable nature, returns or exchanges must be requested within 1 day of delivery.
- Items must remain sealed, unopened, and in their original packaging to qualify for a return or exchange.
3. Electronics & Electrical Appliances
- Returns and exchanges are accepted within 14 calendar days of receipt, provided items are unused and in their original packaging with all tags attached.
- Please follow the manufacturer’s installation guidelines to prevent damage.
- If operational issues arise after use, please contact the warranty provider directly for support.
4. Custom-Made Products
- Customized products (e.g., tailored or printed promotional materials, custom prints on fabrics/papers, commissioned fabrications, or specific product sizing) are non-refundable and non-exchangeable once the initial sample is approved.
- The company will only replace a custom-made product if the final version significantly deviates from the specifications outlined in the approved sample.
- We strongly recommend reviewing and approving the sample carefully to ensure it meets your expectations.
Important Notes
- Returns or exchanges may be denied if the items do not meet the stated conditions.
- Shipping costs for returns and exchanges will be the customer’s responsibility, except in cases where the return is due to an error on our part.
For further assistance or to initiate a return or exchange, please contact our customer support team.
